Office Policies

office-policies.jpgDr. Elfman and his staff have a very simple goal - "to provide exceptional orthodontic care in a friendly atmosphere." The doctor and his entire staff go out of their way to make our office a fun place, where everyone is always smiling.

Office Hours

Monday: 9:30 a.m. – 12 p.m. and 2 p.m. – 6 p.m.
         (One Monday a month, we are open for certain appointments until 7:00 p.m.)
Tuesday: 9:30 a.m. – 12 p.m. and 2 p.m. – 6 p.m.
Wednesday: 8 a.m. – 12:00 p.m. and 1:30 p.m. – 4 p.m.
Thursday: 9:30 a.m. – 12 p.m. and 2 p.m. – 6 p.m.
        (Alternating Thursdays: 8 a.m. – 12:00 a.m. and 1:30 p.m. – 4 p.m.)
Friday: Closed
Saturday: 9 a.m. – 1 p.m.
       (1 Saturday per month)

Scheduling Appointments

We are sensitive to the fact that you and your family have many daily obligations. Longer appointments, which are occasional, are scheduled during school or work hours. However, the majority of appointments can be scheduled during the after school or work hours or on Saturday.

This allows us to accommodate as many patients with short appointments as possible. As always, we try to be as accommodating as we can.

Missed Appointments

If you missed an appointment, it is very important that you call the office to reschedule. Missed appointments or numerous appointment changes can adversely affect treatment progress. Waiting for a convenient after school or evening appointment can delay treatment. In the event that you cannot keep or need to change your appointment, we ask that you give us a 24-hour notice.

Broken Appliances

If you have a problem with your braces and our Emergency Info page did not help, please call our office as soon as possible. (You may leave a message if the office is closed.) We may have to reschedule your next appointment to allow adequate time for the repair. It is not an emergency unless you are in pain.

Sterilization Procedures

The office is committed to strict sterilization of all instruments to ensure your visit is safe. All instruments are cleaned in an ultra-sonic cleaner, then their heat sterilized. The sterilizers are periodically monitored to ensure effectiveness. Items that cannot be sterilized and office surfaces are sterilized or disinfected with hospital-grade solutions. All handpieces are also heat sterilized. Of course, we do not re-use brackets!